We strive to ensure your complete satisfaction with your purchase. Please review our refund and return policy carefully.
Return Eligibility
- Time Frame: To be eligible for a refund or exchange, returns must be made within 30 days of purchase.
- Condition of Items: Returned items must be unused, in their original condition, and in their original packaging.
- Non-Returnable Items: Certain items, such as perishable goods, intimate or sanitary goods, hazardous materials, gift cards, and downloadable software, cannot be returned.
Return Process
- Proof of Purchase: Please provide a receipt or proof of purchase with your return.
- Return Address: Ship your return to 555 Koopman Ln, Elkhorn, WI 53121, United States.
Refund Conditions
- Partial Refunds: We may issue partial refunds for items that are not in their original condition, damaged, or missing parts (not due to our error).
- Refund Processing: Once we receive and inspect your return, we’ll notify you via email about the status of your refund. Approved refunds will be processed to your original payment method within 15 business days.
Sale Items
Sale items are not eligible for refunds.
Exchanges
We only replace items if they are defective or damaged. Please contact us for exchange instructions.
Gift Returns
- Items Marked as Gifts: If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the return value.
- Items Not Marked as Gifts: If the item wasn’t marked as a gift, we’ll send a refund to the original purchaser.
Shipping
- Return Shipping Costs: You are responsible for return shipping costs.
- Shipping Deductions: We may deduct return shipping costs from your refund.
- Shipping Insurance: We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.
For questions about our refund and return policy, please contact us.
By making a purchase, you agree to these terms.